Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs. 

Eventum - issue tracking system

Request Tracker (RT) is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years. 

 It has loads of features like Dashboard support, Seamless PGP support for mails, Richtext editing, Time tracking etc. It has support of more than 15 languages. RT provides a REST API and even a command-line client to talk to RT from other programs and integrate with other systems.

Request Tracker is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years.

Request Tracker - issue tracking system in CGI and Perl

qdPM is a web-based project management tool suitable for a small team working on multiple projects. It is fully configurable. You can easy manage Projects, Tasks and People. Customers interact using a Ticket System that is integrated into Task management. Its feature include Gantt charts, Custom reporting, Muti lingual etc.

qdPM - Web-Based Project Management Software in PHP

GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.

GLPI - Asset Management Software

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems. It has features like email notification, Built in reporting, Windows authentication. 
 
 It does have pager support. Good search functionality. User could track the progress of their problems and could submit additional information. 

 Demo: <A HREF="http://www.liberum.org/demo/logon.asp?URL=/demo/Default.asp" target="_blank">http://www.liberum.org/demo/logon.asp?URL=/demo/Default.asp</A>

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems. It has features like email notification, Built in reporting, Windows authentication etc.

Liberum - help desk in ASP

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Eventum - issue tracking system

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Eventum - issue tracking system

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GLPI - Asset Management Software

Liberum - help desk in ASP

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